EFQM Excellence Model

This is the model behind the European Business Excellence Award, an award process run by the European Foundation for Quality Management (EFQM). This framework is used as the basis for national business excellence and quality awards across Europe.
The model consists of nine categories

1. Leadership
2. Policy and Strategy
3. People
4. Partnerships and Resources
5. Processes
6. Customer Results
7. People Results
8. Society Results
9. Key Performance Results

The fundamental concepts that underpin the EFQM Excellence Model are:

• Results Orientation
• Customer Focus
• Leadership and Constancy of Purpose
• Management by Processes and Facts
• People Development and Involvement
• Continuous Learning, Innovation and Improvement
• Partnership Development
• Corporate Social Responsibility