EFQM Excellence Model

This is the model behind the European Business Excellence Award, an award process run by the European Foundation for Quality Management (EFQM). This framework is used as the basis for national business excellence and quality awards across Europe.
The model consists of nine categories

1. Leadership
2. Policy and Strategy
3. People
4. Partnerships and Resources
5. Processes
6. Customer Results
7. People Results
8. Society Results
9. Key Performance Results

The fundamental concepts that underpin the EFQM Excellence Model are:

• Results Orientation
• Customer Focus
• Leadership and Constancy of Purpose
• Management by Processes and Facts
• People Development and Involvement
• Continuous Learning, Innovation and Improvement
• Partnership Development
• Corporate Social Responsibility

Balridge Criteria for Performance Excellence

This is the model behind the US Malcolm Baldrige National Quality Award, an award process administered by the American Society for Quality (ASQ) and managed by the National Institute of Science and Technology (NIST), an agency of the US department of Commerce. This framework is used as the basis for over 70 other national Business Excellence/Quality awards around the world.

The model consists of seven categories:

1. Leadership
2. Strategic Planning
3. Customer & Market Focus
4. Measurement, Analysis & Knowledge Management
5. Workforce Focus
6. Process Management
7. Business Results

 

The core concepts of the Baldrige Criteria for Performance Excellence are:

• Visionary leadership
• Customer-driven excellence
• Organizational and personal learning
• Valuing employees and partners
• Agility
• Focus on the future
• Managing for innovation
• Management by fact
• Social responsibility
• Focus on results and creating value
• Systems perspective